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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aiden S

March 19, 2026

5  out of  5
rating by Aiden S
"Excellent customer service. In and out in no time. Props to Vicki Hepp for helping me set up a plan and making everything easier."
We responded:
"Thank you for your kind review, Aiden. We appreciate it!"
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Lisa Greenwalt

March 3, 2026

5  out of  5
rating by Lisa Greenwalt
"Madison and the State Farm team is easy to work with. Great and quick communications taking care of adding or dropping insurance as needed. Always willing to take the time to explain changes."
We responded:
"Lisa, thank you for your wonderful review of our State Farm office! "
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Terry Mckinney

February 27, 2026

5  out of  5
rating by Terry Mckinney
"I am very impressed with this office! My rates have never been this low, & then adding another car, one call to State Farm, a few minutes later is all it took, great people to work with! Thank you Madison & Bill for the work you did for me this week! I look forward to working with you in the future!"
We responded:
"Thank you for the amazing review, Terry! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Addie

February 23, 2026

5  out of  5
rating by Addie
"I’ve been with State Farm for about a week now and I love it! The prices are pretty low in comparison to others I’d looked at. The service has been amazing! I’ve had lots of updates as well as messages to keep me informed. Special thanks to Vicki as she has made my experience even easier! She took my call and informed me of all the things I needed to know about my insurance as well as answered every question I had!"
We responded:
"Thank you for the amazing review, Addie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Jeff Davis

February 18, 2026

5  out of  5
rating by Jeff Davis
"I called with a couple questions and Vicki was very helpful! Down to earth and very nice to talk to! Thank you Vicki for your help!"
We responded:
"Jeff, Thanks for choosing us and leaving such a great review! We look forward to keeping up the great work! "
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Austin Wheeler

February 17, 2026

5  out of  5
rating by Austin Wheeler
"Great rates great employees nothing but friendliness and very helpful when it comes to any of your insurance needs."
We responded:
"Hello Austin, Thanks so much for taking the time to share your positive experience! We appreciate you!"
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Dalton Wagner

December 11, 2025

5  out of  5
rating by Dalton Wagner
"Great customer service. Made everything nice and smooth for switching my house and car insurance highly recommend!"
We responded:
"We appreciate your review, Dalton! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Julia Lyman

December 8, 2025

5  out of  5
rating by Julia Lyman
"Absolutely amazing customer service!! I called and talked to Bill, I needed my account fixed after an online issue. Anytime I’ve needed assistance and have called the staff are friendly and knowledgeable."
We responded:
"We’re thankful for your feedback, Julia! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Eugene Fry

December 4, 2025

5  out of  5
rating by Eugene Fry
"Excellent customer service! Always there if I questions about my policy."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Robert Hepp

December 1, 2025

5  out of  5
rating by Robert Hepp
"I've had all of my insurance (home,auto, and life with State Farm and I couldn't be happier!! The rates are great and the customer service is incomparable!! Everyone in the office is friendly and very knowledgeable!! I would recommend Madison and her amazing team to everyone!"
We responded:
"Thank you for your 5-star review, Robert! My State Farm team and I are happy to be your good neighbor and appreciate your loyalty to State Farm!"
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Ann Ross

November 12, 2025

5  out of  5
rating by Ann Ross
"Always warm and friendly. Ready to help whenever you need it and work with you."
We responded:
"Thank you for reviewing our State Farm office, Ann! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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sheri cormeny

October 24, 2025

5  out of  5
rating by sheri cormeny
"This team goes above and beyond every time! They make the insurance process seamless and you never have to leave home."
We responded:
"We’re thankful for your feedback, Sheri! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tony Williams

October 14, 2025

5  out of  5
rating by Tony Williams
"5 days after I switched insurance companies I hit a raccoon and i was covered."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Curt Angell

September 26, 2025

4  out of  5
rating by Curt Angell
"I've used State Farn since 1973. Alot has changed but they have always been there for me. As an old guy I'm having a bit of trouble adjusting to the new billing system but I'll get there."
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Tina Ashmore

September 12, 2025

5  out of  5
rating by Tina Ashmore
"Kennedy was wonderful during our transition to State Farm Insurance. She took the time to explain the differences in policies to my understanding. Highly recommend stopping by to talk with them. Thanks for all you have done for us Kennedy and State Farm!"
We responded:
"We’re thankful for your feedback, Tina! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Scott

September 11, 2025

5  out of  5
rating by Scott
"I contacted my State Farm office today through text. I received a reply within minutes from Vicki Hepp. She did a great job of emailing me the information I asked for. She was kind, attentive and thorough. She answered all my questions and make sure I was taken care of. Thanks Vicki! Madison's staff is always knowledgeable and polite."
We responded:
"Thank you for your 5-star review, Scott! My State Farm team and I are happy to be your good neighbor!"
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Ashley Bolinger

August 21, 2025

5  out of  5
rating by Ashley Bolinger
"I never have to wait very long for a response back. I enjoy being able to communicate through email service or other since I can't always make a phone call without distractions. Vicki was amazing!!"
We responded:
"We’re honored by your positive feedback, Ashley! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Susan Wagner

July 21, 2025

5  out of  5
rating by Susan Wagner
"She was very polite and she helped me get home insurance cheaper and better home insurance. She also told me about bundling my house and car insurance and the August have better benefits so I’m supposed to contact Madison in August to bundle my insurance polices. Thank you Madison."
We responded:
"Thank you for reviewing our State Farm office, Susan! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Connor Tonderum

July 21, 2025

5  out of  5
rating by Connor Tonderum
"Kennedy was excellent to work with very friendly and made the switchover process very easy."
We responded:
"Thank you for taking the time to share your thoughts, Connor! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Krystal I

July 15, 2025

5  out of  5
rating by Krystal I
"Wonderful having Madison and Team taking care of all of us Crestonians!! You guys do make great neighbors!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Paige Nail

July 3, 2025

5  out of  5
rating by Paige Nail
"Kennedy was great to work with! We had been paying crazy high rates for insurance with another company and she did great at getting us better coverage and a great rate! Our experience has been great she is super helpful at answering any questions I may have!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Laurie Welsch

June 12, 2025

5  out of  5
rating by Laurie Welsch
"Madison and Vicki are great!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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JJ White

March 13, 2025

5  out of  5
rating by JJ White
"Amazing State Farm team! Always friendly and very knowledgeable! Always a pleasure to stop in there!!"
We responded:
"Thank you for reviewing our State Farm office, JJ! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kevin M

February 27, 2025

5  out of  5
rating by Kevin M
"Awesome State Farm office. Madison and her team are great and very professional. Bill, The State Farm Rep, is very helpful and thorough. Thank you Creston office."
We responded:
"Thank you for your 5-star review, Kevin! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Kelsey Leathers

Kelsey Leathers

January 31, 2025

5  out of  5
rating by Kelsey Leathers
"Kennedy was very thorough in helping me choose a life insurance policy. She was quick to answer any questions and explain what each policy had to offer. She also took the time to give me information in regards to a renters insurance policy. I highly recommend Kennedy & the State Farm team. It’s great to have a local agent who truly cares."
We responded:
"We’re honored by your positive feedback, Kelsey! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"